FAQ
Have questions about how Kind Dine works? We’ve got answers!
How Does Kind Dine Work?
At Kind Dine, we believe in the power of generosity to make someone’s day. That’s why we make it easy to feed others through acts of kindness!
Here’s the simple breakdown:
- Donate Food: Donate menu items from one of our partner restaurants through the Kind Dine app. Visit your Kindness Tracker to see when your donated food ha sbeen redeemed.
- Redeem Food: Our vetted community members can browse donated food and redeem items for themselves. Once redeem is pressed, users will have 4 hour to pick up the order.
- Express Gratitude: Once someone redeems the food, they are encourage to leave a kind message on our Gratitude Wall, thanking the person or business that purchased their food.
Who Can Redeem Free Food? We partner with community based organizations to serve their members who are in need. These include non-profits, churches, school, government programs, and any other group that is connected to people in need.
We define in need as meeting at least one of the following circumstances:
1. Household income is at or below 80% of the Area Median Income (AMI) for this area, based on household size
2. Receive public assistance such as SNAP, TANF, SSI, unemployment insurance, Summer EBT (“Sunbucks”), Medicaid, or a similar public benefit program
3. Currently without a safe, stable place to live (for example, staying in a shelter, in a place not meant for living, or temporarily with friends or family after losing housing or due to financial hardship)
4. Age 62 or older
5. Experiencing difficulty meeting everyday necessities such as housing, food, clothing, or utilities due to a temporary crisis or unexpected event.
6, Living with a disability that affects one or more major life activities such as walking, seeing, hearing, communicating, or learning.
How Do I Know My Item Was Redeemed By Someone? Each donated item will have a Kindness Tracker viewable to the person who purchased the item. The tracker will show when the item is still available and be updated when the item has been redeemed.
Is There a Fee to Redeem an Item? No, there is never a charge to redeem a Kind Dine meal. It’s completely free for identified members of our Community Partners.
How do I get my restaurant on Kind Dine?
We’re always looking for Kind Restaurants to join our platform! To get started, please visit our Restaurant Sign Up page One of our team members will be in touch shortly to discuss the next steps.
How often can someone purchase or redeem meals on Kind Dine?
There are no limits to how many Kind Meals you can purchase.
By default, users can redeem 1 item or bundle a day. There may be times when that limit is temporarily increased.
Is there a specific time frame for redeeming meals?
Once the redeem button is pressed, users will have 4 hours to complete their pickup at the associated restaurant.
If the allotted time minutes passes, the user will be given a brief grace period.
If the extended time passes, the items will return to the receipt wall for someone else to redeem. The meal will not be available to the initial user who tried to redeem it, for 24 hours.
Can I donate money instead of purchasing meals? Absolutely! We also accept monetary donations, which directly support our mission of bringing kindness and delicious food together. Donate here
Are there any volunteer opportunities with Kind Dine? We appreciate the enthusiasm! Yes, we often have opportunities to volunteer in various capacities, from helping with marketing to supporting community outreach efforts. If you’re interested in volunteering, let us know here.
What if I experience technical difficulties using the Kind Dine platform? We’re here to help! Please reach out to us through the “Contact Us” section here.
How do I ensure my personal information is safe on Kind Dine? We prioritize your privacy and security. We utilize industry-standard encryption methods to protect your personal information during transactions and data storage. You can review our transparent Privacy Policy on our website for more information.
What if I have a suggestion for improving the Kind Dine experience? We value your feedback! Please share your suggestions through our website’s “Contact Us” form or by emailing us at hello@KindDine.org.